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Shipping & returns
Delivery service
Deliveries are made with TNT or DHL, depending on the destination country.
We strive to ensure that your products are dispatched within 24 hours of receipt of your payment. Sometimes however, it may occur that we do not have a product in stock. In that instance, we will inform you of this in good time and we will deliver your product no later than 10 working days after your payment has been received.
Shipping costs
Our shipping costs depend on the weight of the goods ordered. You will see the precise amount of the shipping costs on your order statement.
Where does Ebookreader Discounter ship to?
We can ship our products worldwide. If you cannot find your country in the list of countries that we ship to, please contact our customer services department. For shipment outside Europe please contact us for further information on support [at] ebookreaderstore [dot] eu
Method of payment
There are six methods of payment: PayPal, Creditcard, iDeal, GiroPay, Mister Cash or bank transfer. Please click here for further information on the methods of payment.
Returns
We give you the possibility to return a product without any reason. Create a ticket in your profile or send us an email, within 7 days after you’ve received it. The product should be in exactly the original state. The box should be unopened, in the original state.
Faults
Despite the great care we take when processing your order, items may occasionally malfunction or you may receive the wrong product through no fault of your own. In such cases, you must contact Ebookreader Discounter within 10 days. You can do this via our online ticket system on our website, or by sending a letter to:
Ebookreader Discounter
Ferdinand Bolstraat 8
5914XN Venlo
The Netherlands
Unstamped packages will not be accepted. To ensure that your complaint is dealt with quickly, you must send a copy of the invoice and state the reason for which you are returning the product.
Deliveries are made with TNT or DHL, depending on the destination country.
We strive to ensure that your products are dispatched within 24 hours of receipt of your payment. Sometimes however, it may occur that we do not have a product in stock. In that instance, we will inform you of this in good time and we will deliver your product no later than 10 working days after your payment has been received.
Shipping costs
Our shipping costs depend on the weight of the goods ordered. You will see the precise amount of the shipping costs on your order statement.
Where does Ebookreader Discounter ship to?
We can ship our products worldwide. If you cannot find your country in the list of countries that we ship to, please contact our customer services department. For shipment outside Europe please contact us for further information on support [at] ebookreaderstore [dot] eu
Method of payment
There are six methods of payment: PayPal, Creditcard, iDeal, GiroPay, Mister Cash or bank transfer. Please click here for further information on the methods of payment.
Returns
We give you the possibility to return a product without any reason. Create a ticket in your profile or send us an email, within 7 days after you’ve received it. The product should be in exactly the original state. The box should be unopened, in the original state.
Faults
Despite the great care we take when processing your order, items may occasionally malfunction or you may receive the wrong product through no fault of your own. In such cases, you must contact Ebookreader Discounter within 10 days. You can do this via our online ticket system on our website, or by sending a letter to:
Ebookreader Discounter
Ferdinand Bolstraat 8
5914XN Venlo
The Netherlands
Unstamped packages will not be accepted. To ensure that your complaint is dealt with quickly, you must send a copy of the invoice and state the reason for which you are returning the product.
Ebook Reader Discounter
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