1 Payment
1.1 Can I collect the products from the shop?
Unfortunately, it is not possible to visit us to purchase products. We are an internet company and therefore do not have a shop as such. When you place an order via our website, your product will be delivered by DHL to the address specified.
1.2 My payment status has not changed.
When you have placed an order with us and made the payment, it may take some time before the status of your order changes to ‘Paid'. For the security of our system, this is carried out manually by our administrative department.
1.3 Which methods can I use to make payment?
At Ebookreader Discounter, you can pay by CreditCard, PayPal, GiroPay, iDeal, Bancontact/Mister Cash or bank transfer. You can find further information on these methods of payment, by clicking here.
2 Ordering and delivery
2.1 Do you ship outside Europe ?
Yes we do ship outside Europe, but you have to send us an e-mail first at support@ebookreaderdiscounter.com
We have to inform you about VAT and Shipping before sending any device outside Europe.
Thank you for your understanding.
2.2 How do I create an account?
When placing your first order, the details of your new account will be sent to you automatically. This e-mail will state your customer number and password to enable you to log in to our website. You do not need to have registered previously on our website in order to place an order.
2.3 My track & trace code does not work.
It may take one working day before you can first request your delivery status using the number. The status of track & trace is not amended over the weekend. If your package was shipped on Friday, after 17.00 hours for example, it may Monday afternoon before you can request your delivery status.
2.4 Do you also accept cash on delivery?
Due to the huge demand for our products, there is unfortunately too little time to process orders for cash on delivery. That is why we are unable to offer this service. For the same reason, it is also not possible to collect products. You may however approach one of our dealers
2.5 Where can I request my track & trace status?
Deliveries outside the Netherlands are sent via DHL and deliveries within the Netherlands are sent via TNT Post. You can track your package via one of the following two links, depending on the courier.
2.6 Which courier service will deliver my order?
This depends on the destination country. Orders within the Netherlands are sent by TNT Post; orders outside the Netherlands are usually sent by DHL.
3 I have got a complaint / suggestion.
3.1 I have got a complaint.
Are you unhappy about the way things are going? We, from Ebookreader Discounter, attach great value to this. We will, therefore, greatly appreciate it, if you report your complaint.
You can do this via the contact form or by sending an email to services@ebookreaderdiscounter.com. Of course, you can also contact us simply by telephone at:
You will then receive an answer from us as quickly as possible.
3.2 I have got a suggestion.
Have you got a suggestion for our website and/or the business around it? We greatly appreciate this!
You can tell us via the contact form or by sending an email to services@ebookreaderdiscounter.com. Of course, you can also contact us simply by telephone at:
- UK: +44 (0)20 328 65 53
- USA: +1 786 220 3336
You will then receive an answer from us as quickly as possible.
4 Why choosing Ebookreader Discounter
4.1 Advantages Ebookreader Discounter
For many years now, we from Ebookreader Discounter have been watching the market and have become experts in this field. We know what is going on in the market and also take advantage of that: we supply the latest models at the lowest prices.
List of the advantages:
- VERY competitive prices
- Product expertise
- Contactable both by telephone and by email
- Secure payment with iDeal, credit card, PayPal, GiroPay, Bancontact/Mister Cash or bank transfer
- Worldwide shipping
- The most extensive product information
- Track your shipments with Track & Trace
- We keep up to date with the latest firmware updates for you
- Excellent service
- Extensive accessories
- No overheads: that saves us AND, consequently, YOU, money
- You automatically receive status updates of your order
- Manuals can be found on our site
- Low margins mean more sales
- Reviews from other users
4.2 About Ebookreader Discounter
With our e-commerce experience of many years, we focus on trendy products. The ereader is strongly rising in popularity, but, as we see it, the number of high-quality ereader shops/webshops is limited.
Headquarter
Ebookreader Discounter
5941 CZ Velden
The Netherlands
Telephone UK: +44 (0)20 328 65 538
Telephone USA: +1 786 220 3336
Bank details
ABN-Amro Bank: 55.89.44.280
In the name of: Ebookreader Discounter
Location: Venlo, the Netherlands
IBAN: NL41ABNA0558944280
BIC/SWIFT: ABNANL2A
Chambre of Commerce and VAT number
CoC Venlo, the Netherlands: 14111346
VAT number: NL820478659B01
We ship worldwide with DHL parcel.
5 Firmware updates
5.1 BeBook firmware updates
Your ereader is always fully up to date with the latest software!
Firmware updates are software improvements: corrected mistakes, new features, different menu layout. We keep firmware updates up to date for you!
- BeBook One firmware update with Adobe DRM support: download page.
Please note! This firmware update enables you to read your BeBook Adobe DRM (more info), but it removes the possibility to read Mobipocket DRM.
The download page tells you exactly what the firmware update contains and also the step-by-step plan for updating the firmware.
o Make sure your BeBook is fully charged before you carry out the firmware update
o Make sure you make a backup of your ebooks
o Read the steps!
In the past, the BeBook Mini could not normally be put on standby, but this update makes it possible! This will improve battery life.
o Make sure your BeBook is fully charged
o Make a backup of your ebooks
5.2 Onyx Boox firmware update
Your ereader is always fully up to date with the latest software! Firmware updates are software improvements: corrected mistakes, new features, different menu layout. We keep firmware updates up to date for you!
- Onyx Boox firmware update
The newest Onyx Internationel firmware updates could be found on this website.
5.3 iRiver firmware update
Unfortunately, no firmware update is available yet for the iRiver Story. Subscribe to the newsletter now, in it you will find the latest firmware updates!
5.4 Cool-er firmware update
Your ereader is always fully up to date with the latest software! Firmware updates are software improvements: corrected mistakes, new features, different menu layout. We keep firmware updates up to date for you!
Cool-er Readers firmware update: download page.On this page, you will find the link for downloading the firmware. Also a list of instructions and an instruction video.
5.5 Hanvon firmware updates
Unfortunately, no firmware update is available yet for the Hanvon WISEreaders. Subscribe to the newsletter now, in it you will find the latest firmware updates!
5.6 Bookeen firmware update
Your ereader is always fully up to date with the latest software! Firmware updates are software improvements: corrected mistakes, new features, different menu layout. We keep firmware updates up to date for you!
You have to register first.
6 Ebook software
6.1 ADE: your digital library
We recommend the programme Adobe Digital Editions as 'digital library'. This programme is user-friendly and enjoys a high reputation for quality.
- You can download Adobe Digital Editions here: download
This link will take you to the download page, where you will find information about carrying out the installation and the use of ebook software.
- Any queries left? You will find most answers in the FAQ section: here
6.2 Converting ebook into other file format
Does your ereader not support a particular format? Don’t worry: you can convert ebooks into other file formats.
The best-known software to do this is Calibre: a programme allowing you to convert nearly all file formats into the format of your choice.
(For Windows, Mac and Linux)
- Any queries left? Click here for extensive FAQ
